About the role

Truly revolutionary, rapid growth high-tech financial services provider requires an IT Manager to join its busy team based in Newcastle.

Your main responsibilities will be the day to day running of the IT Service Desk team, supported by an external IT service provider, your duties and responsibilities will include:

Liaising with third party providers:

• On the Provisioning and Maintenance of infrastructure and applications

• On the provision and ongoing services provided by third parties

• On the Purchasing of equipment

• On licencing

Liaising with other departments within the business to ensure that all Services are supplied and SLA’s are met.

Handling the management of Head office I.T. Projects including liaising with 3rd parties to implement.

User Support (Windows 10, MAC IOS):

• Supporting Head Office staff at all levels, ranging from adding printers to resolving software, hardware and wireless/network connectivity issues

• Providing support to meeting room users and ensuring meeting room A/V equipment operational

• Liaising with third party on patching of network ports and switches

• Managing remote user VPN access

• Managing and assigning IP addresses for other fixed-IP devices (Printers, Projectors, security cameras etc.)

Server Support (Windows( dealing with the following:

• Active Directory

• Exchange

• Group Policy

• Managing and maintaining the servers (with third party support) – Windows Virtual Servers (VMWARE)

• Sophos Enterprise Console

• Palo Alto Traps

• Cisco Firepower

• Powershell

Telephony Support

• Creating user accounts

• Creating and managing hunt and call groups within Skype for Business

• Managing IVR / call menus and greetings

• Changing team availability / opening hours

• Liaising with telecoms providers when needed

Other tasks

• Remote support to staff on other sites including occasional site visits if needed

• Assisting with office moves

• Internet usage monitoring as needed

Experience / Qualifications

• IT support experience in a similar role

• Experience of managing the day to day running of Service Desk

• Excellent interpersonal skills and ability to communicate effectively at all levels of the business

• Strong team-worker able to support junior team members as required

• Willing and able to expand and develop wide skills and knowledge

• Flexible approach and enthusiastic attitude