About the role
About the role
Do you have hands on experience working within IT Support?
Are you looking to get involved with a number of exciting projects?
A tech company is looking for a Deskside Engineer to join their team.
You will provide a high level onsite support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests.
The position will require working closely with teams in all levels of technical support and engineering so good teamwork and communications skills are key.
To provide high level onsite support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests
Key Responsibilities:
To resolve incidents and problems both directly from clients and through technical escalation
To conduct fault diagnosis and repair of client PC, service and network hardware including servers, tape drives, desktops, laptops, printers, scanners, routers, switches and firewalls
To Implement fixes and solutions where appropriate either via discussing directly with the client, via email, via remote control or onsite
To complete daily onsite engineering and network administration tasks as part of he managed service contracts and post installation handover and support
To conduct in house workshop repair of PCs, servers and printers
To work with suppliers and vendors warranties requests
To upgrade hardware components and firmware
To adhere to contract specific Service Level Agreements
To perform all duties in a positive and professional manner and assist in the promotion of a productive team environment
To protect and develop the Company’s image, approaching all service issues in a positive and effective manner, responding immediately to fault calls and service requests
To use existing skills and knowledge as well as appropriate support resources to identify resolutions to client incidents
To maintain high level vendor specific IT certification as required
To exchange hardware peripherals at the request of the end user as required Additional Responsibilities:
Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements
As a company they’re big on personal development, regularly reviewing your progress and offering you the support you need to help you achieve your future goals.
In addition to your salary, pension scheme and BUPA private healthcare you can also make use of the cycle to work scheme and free breakfasts every day. You can expect a fresh, open space to work in, modern kitchen facilities and break areas to relax or catch up with colleagues during breaks.
If you’re interested in this position, send across your CV and a member of our team will be in touch!