Back to Job Search

CRM Manager

About the role

One of the largest motor retailers in the UK with a turnover exceeding 3 billion are looking for a CRM Manager to join their team. 

This role is based in Gateshead with hybrid working available.

Up to £35,000

The Role

You’ll be responsible for the day-to-day management of all retail email and SMS activity across the business, with the role growing to integrate and optimise the new CDP. Activity will be directed at both new customers who become known during the sales process (e.g. responding to activity on the website), lapsed customers, and existing customers who we want to keep engaged so they come back for service, accessories and their next car.

This role will support the Head of CRM in onboarding the new CDP to deliver a single customer view which will enable the Marketing department to send omnichannel communications that include real-time personalisation.


  • Managing the development of the new email platform aligning to business and stakeholders' requirements.

  • Managing the final stages of the transition to the new email platform to deliver a seamless migration for all automated communication.

  • Owning the relationship with in-house design team, collaborating with our CRM team to ensure best practice and email journey optimisation.

  • Driving the innovation and testing strategies of email campaigns.

  • Working alongside the CRM team to ensure customer contact plan is forward-thinking, taking segmentation and email strategy to the next level.

  • Demonstrate leadership within the team through using initiative, problem-solving and supporting the CRM Executive.

  • Assisting with the development of future customer segmentation strategies in the CDP.

About You:

  • Previous experience in CRM – use of relevant email and data systems, creation and operation of CRM activities.

  • Confident in using corporate software and online marketing tools

  • Confidence working with, analysing, and drawing conclusions from, data

  • Knows how to brief agencies / studios to get good, effective creative work

Your Benefits:

  • 25 days holiday rising with length of service - plus bank holidays

  • Access to our online rewards platform giving you cash back and discounts for multiple retailers

  • Preferential Service Rates

  • Colleague Purchase Scheme

  • Share Incentive Scheme

  • Pension

  • Enhanced Maternity & Paternity

This is a fantastic opportunity for an experienced CRM Manager to join a highly successful business in Gateshead.

If you are interested, click “apply now” and one of the team will be in touch.

Similar Jobs

View All Jobs
Data Quality Admin
Newcastle upon TynePermanent

 An exciting opportunity has come up with a leading law firm. They are looking for a Data Quality Administrator to join their marketing department. This role will be hybrid and and working on a com...

Sales Specialist
Newcastle upon Tyne£40,000Permanent

Sales Specialist Hybrid Newcastle / Edinburgh / Maidenhead An exciting opportunity has come up with a leading supplier of IT Managed Services. They are looking for a Sales Specialist to join their ...

Business Development Manager
Newcastle upon Tyne£30,000Permanent

My client are seeking a talented sales professional to join their team as a Business Development Manager in order to drive the growth of their business. Job Summary: As the Business Development Man...

Tax Manager
Newcastle upon Tyne£60,000-£75,000Permanent

 As a Tax Manager, you will be accountable for delivering comprehensive tax advisory services, overseeing client relationships with privately or family-owned businesses, private equity portfolio co...

Audit Manager
Newcastle upon Tyne£60,000-£75,000Permanent

Our client are seeking a fully qualified accountant with a focus on managing audits from planning to completion, to play a key role in their audit and assurance team. Salary: £60k - £75k The key re...

Assistant Payroll Manager
Durham£29,000 Permanent

We are delighted to be partnering with a well-established organisation in the Education sector for an exciting new opportunity to become an Assistant Payroll Manager. A globally outstanding centre ...

Senior Account Manager

An exciting opportunity has came up with a leading full-service digital marketing agency in the UK, specialising in the financial services sector. They are looking for a highly skilled Senior Accou...

Data Centre Manager

A Large MSP based in Edinburgh are currently recruiting a Data centre manager to oversee operation of the Data Centre’s (DC). The role will offer all the aspects of operating and running Data Centr...

Senior IT Support Engineer

About the role Job Title: Senior IT Support Technician Location: Sunderland (Office Based) Salary: Up to £30,000 NRG are delighted to announce that we are working alongside a well-established full-...

Lead Developer

Job Title: Lead Developer Location: Darlington Salary: Up to £60,000   NRG are delighted to announce we are working alongside a well-established brand in the Health and Fitness industry in their pu...

Newcastle upon TyneTemporary

Our client is an outstanding business, with offices on the outskirts of Newcastle. They have an immediate requirement for a receptionist on a temporary basis, lasting 3 weeks, working 40 hours per ...

Service Engineer

We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our clie...