Back to Job Search

CRM Manager

About the role

One of the largest motor retailers in the UK with a turnover exceeding 3 billion are looking for a CRM Manager to join their team. 

This role is based in Gateshead with hybrid working available.

Up to £35,000

The Role

You’ll be responsible for the day-to-day management of all retail email and SMS activity across the business, with the role growing to integrate and optimise the new CDP. Activity will be directed at both new customers who become known during the sales process (e.g. responding to activity on the website), lapsed customers, and existing customers who we want to keep engaged so they come back for service, accessories and their next car.

This role will support the Head of CRM in onboarding the new CDP to deliver a single customer view which will enable the Marketing department to send omnichannel communications that include real-time personalisation.


  • Managing the development of the new email platform aligning to business and stakeholders' requirements.

  • Managing the final stages of the transition to the new email platform to deliver a seamless migration for all automated communication.

  • Owning the relationship with in-house design team, collaborating with our CRM team to ensure best practice and email journey optimisation.

  • Driving the innovation and testing strategies of email campaigns.

  • Working alongside the CRM team to ensure customer contact plan is forward-thinking, taking segmentation and email strategy to the next level.

  • Demonstrate leadership within the team through using initiative, problem-solving and supporting the CRM Executive.

  • Assisting with the development of future customer segmentation strategies in the CDP.

About You:

  • Previous experience in CRM – use of relevant email and data systems, creation and operation of CRM activities.

  • Confident in using corporate software and online marketing tools

  • Confidence working with, analysing, and drawing conclusions from, data

  • Knows how to brief agencies / studios to get good, effective creative work

Your Benefits:

  • 25 days holiday rising with length of service - plus bank holidays

  • Access to our online rewards platform giving you cash back and discounts for multiple retailers

  • Preferential Service Rates

  • Colleague Purchase Scheme

  • Share Incentive Scheme

  • Pension

  • Enhanced Maternity & Paternity

This is a fantastic opportunity for an experienced CRM Manager to join a highly successful business in Gateshead.

If you are interested, click “apply now” and one of the team will be in touch.

Similar Jobs

View All Jobs
Business Development Executive

Business Development Executive Salary £29,000 Newcastle or Durham (Hybrid Working) Role An exciting opportunity has come up with a renowned business network organisation. They are looking for a Bus...

Client Account Director
Up to £70,000

One of the UK’s leading IT companies are looking to appoint a Client Account Director to join their team as they drive forward through major growth. This is a hybrid role based in Gateshead. The Ro...

Product Manager
Circa £40,000

Job Title: Product Manager   Overview: Salary: £35k - £43k 37.5 hours a week, Monday to Friday. Hybrid working with an office based in Newcastle Upon Tyne. We are working with one of the fastest-gr...

Lead Product Manager
Circa £65,000

Job Title: Lead Product Manager   Overview: 37.5 hours a week, Monday to Friday. Hybrid working with an office based in Newcastle Upon Tyne. We are working with one of the fastest-growing insurance...

Digital Performance Manager
Newcastle upon Tyne£32,000 - £37,000

A full-service digital marketing agency is looking for a Digital Performance Manager to join their team.  This role is based in Newcastle with hybrid working available. Salary £30,000 - £35,000 Rol...

Business Analyst
Newcastle upon Tyne40,000 - 50,000

Business Analyst £40k - £50k Flexible Hybrid Working based in Newcastle, Monday – Friday, 37.5 hours per week We are looking for someone with Business Analysis experience especially around the Digi...

Change Communications Officer
Newcastle upon Tyne£29,851 - £36,279

Change Communications Officer Salary £29,851 - £36,279 18 Month Fixed Term (Hybrid and Flexible Hours) Newcastle City Centre An exciting opportunity has come up with a leading education institution...

Lead PMO
Newcastle upon Tyne£55,000

Our client is a growing, innovative business that supports the public sector by delivering a number of transformational programmes helping to enhance capacity and capability. They do this through s...

Business Analyst
Newcastle upon Tyne£50,000

Business Analyst £50k +5% performance bonus 37.5 hours - 5 days a week Hybrid/Remote working in a Newcastle based office Benefits: Private Healthcare Performance bonus Wellbeing allowance Enhanced ...

Technical Sales Writer
Newcastle upon TyneCompetitive Salary

Technical Sales Writer Competitive Salary Hybrid Working (Flexible) Newcastle, Leeds or Manchester An exciting opportunity has come up with a leading law firm. They are looking for a Technical Sale...

Marketing and Communications Officer
Newcastle upon Tyne£27,000

Marketing and Communications Officer Salary £27,000 Newcastle upon Tyne, City Centre Hybrid working An exciting opportunity has come up with an ethical investment organisation. They are looking for...

IT Sales Executive

IT Sales Executive Salary £25,000 + £10,000 OTE Gateshead An exciting opportunity has come up with a leading supplier of IT Managed Services. They are looking for an IT Sales Executive to join thei...