About the role

As COO, you will collaborate closely with the Chief Executive to transform the company’s vision into a structured and actionable strategic plan. Your primary focus will be to lead daily operations while ensuring alignment with long-term objectives across all departments. Effective collaboration with the C-suite will be vital in driving seamless operations and achieving company goals.

With the company’s current success and plans for market expansion, your expertise will be instrumental in navigating this critical growth phase. Your leadership will be essential in fostering stability, driving excellence across all teams, and ensuring strategic alignment with the company’s vision. You will also focus on strategies that support team growth and retention, ensuring a strong foundation for the business’s future success.

Key Responsibilities

• Manage day-to-day operations, including customer support, sales, and development of an app and other digital products (CX Tech and Product).

• Provide operational leadership to support the senior leadership team in achieving business objectives.

• Monitor and report on key metrics to identify operational weaknesses and prepare the business for future needs through analytical evaluation.

• Ensure compliance with all regulatory and business requirements.

Technical Skills

• Deep understanding of mobile applications and the FMCG markets.

• Strong ability to analyse and leverage data for decision-making across the business.

• Proven expertise in developing financial plans and forecasts to sustain consistent growth.

• Capability to meet targets and deadlines while aligning business needs with innovative solutions.

• Knowledge of regulatory requirements and risk management strategies.

• Proficiency in implementing continuity plans to mitigate potential risks.

Soft Skills

• Empathetic leader with a natural ability to build, motivate, and lead high-performing teams.

• High emotional intelligence to nurture a collaborative and supportive workplace.

• Exceptional communication skills, adept at engaging internal and external stakeholders and ensuring clear information flow.

• Excels in dynamic, fast-paced environments, finding creative solutions to challenges.

• Proactive and adaptable, embracing change and evolving industry trends with enthusiasm.

• Demonstrates accountability and urgency in achieving goals while remaining open to learning.

Experience

• Proven success in driving growth and profitability in app/web-based tech businesses, particularly in start-up or scale-up environments. Experience at the C-Suite level with significant financial achievements is preferred.

• Extensive experience in operational support for executive teams, encompassing financial, technological, brand, people, and marketing functions.

• Expertise in financial management, including budget planning, oversight, and cost control.

• Track record of working with business owners to translate visions and targets into actionable plans.

• Minimum of 5 years in a COO or executive leadership role, ideally within a start-up or scale-up context.

• Demonstrated ability to scale a small business into a large, thriving enterprise.

How To Apply

Contact Lead Consultant, Scot McHarg on scotmcharg@nrgplc.com to arrange an informal/confidential chat.