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Salesforce Admin

About the role

Looking for a Salesforce Administrator to continually improve and enhance our client's Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap.

The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a real passion for the Salesforce platform, who can understand both the current setup and business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project.

Responsibilities

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

  • Sandbox environment management

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

  • Identify unused or underutilised platform features

  • Create a platform roadmap and define priorities, liaising with stakeholders

  • Own the communication of any platform changes to end users and stakeholders

  • Data management to improve Salesforce data quality, implementing rules and automation as needed

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • User support tickets

  • Monitor and improve user adoption along with new user and ongoing user training

  • Working with integrated applications both Salesforce native (Pardot, Einstein, CPQ, Knowledge) applications

Preferred skills

  • A proactive attitude to platform enhancements

  • Designing scalable, best practice solutions 

  • Excellent relationship-building skills

  • Ability to liaise with stakeholders at all levels

  • Translating requirements into technical solutions

  • Experience in change management and governance

  • Training end-users and key stakeholders

  • Technical documentation

  • Experience implementing Salesforce configuration changes

Employee benefits

  • Hybrid working

  • Opportunities to travel for work and experience new places

  • Internal career progression

If you're interested in this role, click 'Apply Now' and a member of our team will be in touch.

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