About the role
Looking for a Salesforce Administrator to continually improve and enhance our client's Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap.
The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a real passion for the Salesforce platform, who can understand both the current setup and business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project.
Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilised platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption along with new user and ongoing user training
Working with integrated applications both Salesforce native (Pardot, Einstein, CPQ, Knowledge) applications
Preferred skills
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end-users and key stakeholders
Technical documentation
Experience implementing Salesforce configuration changes
Employee benefits
Hybrid working
Opportunities to travel for work and experience new places
Internal career progression
If you're interested in this role, click 'Apply Now' and a member of our team will be in touch.