Back to Job Search

Patient Coordinator

About the role

A not-for-profit organisation who provides services on behalf of the NHS and local authorities are looking to recruit a Patient Coordinator to work in their office on the outskirts of Newcastle. This is a 6-month fixed term contract, working a 37.5 hour week Monday to Friday.

A pivotal role within the organisation, you will be the first point of contact for patients being referred into the service, and act as a liaison between the patient and clinical team. As a Patient Coordinator, you will ensure the patient’s experience is managed efficiently and seamless throughout.

Duties Include:

  • First point of contact to respond to referrals or calls from patients

  • Follow risk protocols and procedures and liaise with the duty team to make sure any relevant risk is communicated to the clinical team

  • Update the CRM with patient information

  • Arrange/ cancel patient appointments

  • Attend and contribute to staff and role meetings, forums

  • Keep records of clinical activity

About you:

  • Worked within a high-volume environment, preferably within mental health

  • Self-motivateded and able to manage own caseload

  • Able to work under pressure and work within the boundaries of confidentiality

  • Experience working with the public, either within a healthcare setting or call centre

  • Good IT skills

  • Preferably experience in nursing, social work, occupational therapy or counselling

This is a fantastic opportunity to join an organisation that really wants to make a difference to their service users’ lives.

If interested, hit “apply now” and one of the team shall be in touch.

Similar Jobs

View All Jobs
Finance Coordinator
Durham£24,000 - £27,000

Due to continuous success, a Durham-based organisation are looking to recruit a Finance Coordinator to work within their Accounting department on a six-month fixed term contract. This position has ...

Space Information Coordinator
Durham£22,847 - £26,341

We’re recruiting for an exciting new role as a Space Information Coordinator within a prestigious, Durham-based University. The Space Information Coordinator will play a pivotal role in supporting ...

IWMS Project Coordinator
Durham£23,487 - £26,341

We’re looking for two Integrated Workplace Management System (IWMS) Project Coordinators to join a prestigious, Durham-based University. These are fixed-term, 18-month contracts to cover a range of...