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Patient Coordinator

About the role

A not-for-profit organisation who provides services on behalf of the NHS and local authorities are looking to recruit a Patient Coordinator to work in their office on the outskirts of Newcastle. This is a 6-month fixed term contract, working a 37.5 hour week Monday to Friday.

A pivotal role within the organisation, you will be the first point of contact for patients being referred into the service, and act as a liaison between the patient and clinical team. As a Patient Coordinator, you will ensure the patient’s experience is managed efficiently and seamless throughout.

Duties Include:

• First point of contact to respond to referrals or calls from patients

• Follow risk protocols and procedures and liaise with the duty team to make sure any relevant risk is communicated to the clinical team

• Update the CRM with patient information

• Arrange/ cancel patient appointments

• Attend and contribute to staff and role meetings, forums

• Keep records of clinical activity

About you:

• Worked within a high-volume environment, preferably within mental health

• Self-motivateded and able to manage own caseload

• Able to work under pressure and work within the boundaries of confidentiality

• Experience working with the public, either within a healthcare setting or call centre

• Good IT skills

• Preferably experience in nursing, social work, occupational therapy or counselling

This is a fantastic opportunity to join an organisation that really wants to make a difference to their service users’ lives.

If interested, hit “apply now” and one of the team shall be in touch.

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