About the role
A not-for-profit organisation who provides services on behalf of the NHS and local authorities are looking to recruit a Patient Coordinator to work in their office on the outskirts of Newcastle. This is a 6-month fixed term contract, working a 37.5 hour week Monday to Friday.
A pivotal role within the organisation, you will be the first point of contact for patients being referred into the service, and act as a liaison between the patient and clinical team. As a Patient Coordinator, you will ensure the patient’s experience is managed efficiently and seamless throughout.
First point of contact to respond to referrals or calls from patients
Follow risk protocols and procedures and liaise with the duty team to make sure any relevant risk is communicated to the clinical team
Update the CRM with patient information
Arrange/ cancel patient appointments
Attend and contribute to staff and role meetings, forums
Keep records of clinical activity
Worked within a high-volume environment, preferably within mental health
Self-motivateded and able to manage own caseload
Able to work under pressure and work within the boundaries of confidentiality
Experience working with the public, either within a healthcare setting or call centre
Good IT skills
Preferably experience in nursing, social work, occupational therapy or counselling
This is a fantastic opportunity to join an organisation that really wants to make a difference to their service users’ lives.
If interested, hit “apply now” and one of the team shall be in touch.