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IT Systems & Network Support Engineer

Location: North East

Salary: Upto £36,000

Job Type: Permanent

Job ID: 169608

Do you have experience in Network Support?

Do you want to work for a company that values your skillset and supports your career development?

We’re looking for an IT Systems & Network Support Engineer to join a team in Newcastle.

You will be a vital member of the Help Desk, taking ownership for customer support calls and diagnosing and solving their issues.

The ideal candidate will have an all-round technical portfolio of experience in the Installation, Configuration, Repair and Support of a wide range of hardware, operating systems, and applications in a LAN/WAN environment.

This is an exciting opportunity to work on new technologies, be a valued member of the team, and develop your skills.


  • To form part of the Help Desk Call escalation process to diagnose and resolve service/support calls within prescribes target SLAs

  • To log customer support calls, diagnose and resolve service/support calls, escalating to colleagues when necessary whilst still owning the problem

  • Solutions planning and implementation through to completion

  • Preparation and commissioning of hardware & software

  • Provide technical assistance and guidance to colleagues to deliver a high level of service to the customer


Technical skills and experience must include some or all of the following:

  • Support and Maintenance of Server & Desktop Hardware & Operating Systems

  • Microsoft Active Directory skills

  • MS Exchange/O365 management, installation and migration

  • SAN, NAS DeDupe Storage

  • VMware / Hyper-V infrastructure

  • LAN/WAN/WLAN Network troubleshooting and support

  • Backups/Replication/Disaster Recovery

  • VDI (Horizon/Appvols/UEM)

  • Security technologies – VPN/Firewall/2FA/AV etc.

  • System(s) & Network(s) monitoring solutions such as CWAutomate/Auvik/logic monitor desirable.



  • Hold, or be studying towards at least one vendor or vocational qualification such as (but not limited to) the following: CCNA, MCSE, Cyber Essentials, NVQ level 3 or equivalent etc.


You will be an enthusiastic team player, capable of making informed decisions, and possess strong communication skills to guide customers through resolutions.


If you’re interested in this role, send across your CV and a member of our team will be in touch!