Job Type: Permanent
Job ID: 169594
We’re looking for an engaging, enthusiastic and customer-focused Contact Centre Team Leader to lead a customer service operation in Gateshead.
The ideal candidate will be someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience!
The salary is £26,000, plus company benefits, and is based within the office.
This is an excellent opportunity to lead a team of Customer Service Advisors and ensure they deliver a world-class customer experience.
Ensure your team provide excellent customer service within a busy contact centre operation
Be responsible for all of your team’s customer interactions and performance
Work with senior leaders to deliver operational improvements
Carrying out call quality checks for each customer service advisor, providing them with regular feedback and coaching
Daily management of your team and conducting team meetings
Developing staff through monthly 121's and ongoing training and coaching
Adherence to HR guidelines
Previous experience in a customer-focused Team Leader role
Passionate about people development and customer experience
Experience working in a fast-paced and agile environment
Excellent analytical, decision-making and problem-solving skills
Excellent communication skills at all levels
If you’re interested in this role, send across your CV and a member of our team will be in touch with more information.