Location: North East
Salary: Upto £28,000
Job Type: Permanent
Job ID: 169525
Are you a Network and Infrastructure Engineer looking for a new opportunity?
We’re working with a company whose mission it is to help their customers build better businesses. With offices in the UK and Australia, they’re an international team of people who provide unique business solutions, services and support that adds value to clients and directly impacts their growth ambitions.
We’re on the lookout for an Infrastructure & Network Engineer to join their expanding global Remote Services team as an Infrastructure & NOC Engineer.
You will support clients’ IT infrastructure on a day-to-day basis, monitoring and maintaining physical and virtual networks and infrastructure.
This is a fantastic opportunity to work with a variety of national and international clients, providing custom support services and solving technical issues.
First point of contact for clients’ IT queries
Prioritising tickets and taking ownership of your queue
Recording time when working on issues to enable accurate billing
Taking responsibility for troubleshooting issues and liaising with colleagues and customers to provide a resolution
Provide a range of support from 1st to 3rd line, working remotely from the office, with potential to spend time on site with clients
Successful candidates will have experience in a broad range of technologies in a support capacity – preferably with some industry standard accreditations or demonstratable experience to back this up. You will have ideally worked within an MSP or NOC environment previously.
Some of the areas that we look for are:
Key Microsoft server roles:
Active Directory, Exchange, Windows Server, SQL, SharePoint, System Center, DNS, DHCP, DFS Networking, LAN and WAN, WI-FI (CCNA or an equivalent would be an advantage)
Unified Communication solutions such as Skype for Business, Microsoft Teams
Cloud Infrastructure/Platforms such as Azure, AWS and Google Cloud
Virtualisation technologies such as VMware or Microsoft Hyper-V
SAN and Storage technologies including underlying fabric
Backup/Replication Technologies such as Veeam and Backup Exec
ITIL for service management
Monitoring and RMM solutions
Renewing and managing certificates
If this sounds like a role you’d be interested in, send across your CV and a member of our team will be in touch!