Job Type: Permanent
Job ID: 169495
Customer Service and Retentions Advisor, £24,000, North Tyneside
We’re delighted to be working with our client, an award-winning national service provider and a 2019 Times Top 100 Top Track Company, in their search for experienced Customer Service and Retentions Advisors.
Working closely with the Consumer Relations Manager and the Field Manager, the Customer Service and Retentions Advisor supports the field workforce and customers. This role will have overall responsibility for all the customer care related activity with a specific focus on the North or South region as designated.
We are looking for enthusiastic and customer centric individuals with excellent verbal and written communication skills. This is a multi-channel role (email, telephone, and Google Hangout instant messaging) and so good digital skills and the ability to prioritise and manage your own workload are essential.
This role offers no weekend working!
You’ll need to be flexible to work 40 hours between Monday to Friday, 8am to 8pm.
Planning and scheduling of planned maintenance visits for field-based engineers
Timely and accurate ordering of stock and tools to facilitate the engineer’s ability to complete their visits and correctly installs first time
Managing the prospective customer throughout the process of work ensuring full customer satisfaction is achieved
Create and manage customer accounts
Efficient handling and resolution of 1st level customer complaints using toolkit options and managing expectations of the customer throughout in line with the business expectations to remediate and retain
Liaise with the operations management team to ensure efficient running of your area
Dedicated to the provision of excellent customer service
Telephone based customer service and sales or retention experience
Professional telephone manner
Excellent verbal and communication skills
Extremely well organised and able to prioritise
Self-motivated and enthusiastic
Ability to work closely with key stakeholders
25 days holiday plus Bank Holidays
Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts. Here’s a few so you can see the type of saving’s you can make:
Up to 7% discounts on major supermarkets
Up to 52% on Cinema tickets
Up to 33% on holidays and travel
Up to 10% on restaurants and takeaways
Up to 25% off gym membership
Eye care vouchers
Access to Employee Assistance Programme
Recommend a Friend and Earn scheme
Reward & Recognition Scheme
Opportunities to progress in a successful company