Job Type: Permanent
Job ID: 169487
We’re looking for an enthusiastic and customer focused Contact Centre Team Leader to lead a Social Media Team in Lancashire.
You’ll be someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience!
Your team will interact with new and existing customers who post comments and ask questions on any of the company’s social platforms as well as handling their Trust Pilot surveys and responses.
Your role is to ensure that your team are offering proper support, guidance and advice, ensuring that the nature of conversation compliments their brand, and their customers are fully supported.
Salary up to £26,000.
Great working hours!
Leading a team of Social Media Customer Service Advisors to ensure they deliver world class customer experiences
Work alongside your team, handling customer queries and interacting with customers on our social platforms
Be responsible for your team’s customer interactions and performance
Working with senior leaders to help identify and deliver operational improvements
Carrying out quality checks for each advisor, providing them with regular feedback and coaching
Developing staff through monthly 121's and ongoing training and coaching
Previous experience in a customer focused Team Leader role
Previous social media leadership experience, including an understanding of Trustpilot
Passionate about people development and customer experience
Experience in managing change in a fast-paced and agile environment
Excellent analytical, decision making and problem-solving skills
Ability to manage people and drive performance
Excellent communication skills at all levels
Free onsite parking!
If you’re interested in this role, send across your CV and a member of our team will be in touch.