Job Type: Permanent
Job ID: 169483
Digital Customer Advisor- £22,000 + Bonus + Benefits
We’re looking for tech-savvy individuals with a passion for great customer service to join one of the Best Companies in Yorkshire and The Humber as awarded by the Sunday Times Best Companies.
For the right people this can be the start of a successful career with an innovative and data driven business operating a range of carded and digital credit solutions for some of the UK’s most loved brands.
Based near Leeds, their contact centre is at the heart of their business – it’s where they connect directly with customers via phone or WebChat.
As winners of the ‘Most Effective Digital Customer Experience’ at the European Contact Centre and Customer Service Awards 2020, you will be part of an award-winning team that supports customers to become more ‘digitally confident’ and ‘assist them getting and remaining online’.
To be successful in this role you will be technically savvy demonstrated either through your work or because you have a personal passion for technology. You’ll have a good general understanding or experience of technical support, iOS and Android technology, web applications and an awareness of cyber security.
You will share your knowledge with empathy and help customers to understand the benefits of digital servicing and help them to access their accounts online with confidence. You’ll articulate complex matters in simple terms without the use of jargon, and ensure customers consistently receive a world class customer experience.
Colleagues joining the team can expect full training from day one and a fantastic development programme.
With this exciting opportunity you’ll receive a basic salary of up to £22,000, an annual bonus and a competitive benefits package. There is also free parking on-site.
You will also have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in our contact centre in Morley which has been thoughtfully designed with collaborative working spaces, shower facilities and changing rooms, and places to relax with pool tables and foosball.
Diversity & Inclusion
We are an equal opportunity employer and value diversity at our company. We want all our colleagues to feel able to bring their whole selves to work. We will not discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the application and interview process.
Key words: Digital Customer Coordinator, Customer Service Advisor, Digital, Social Media, Digital Messaging, Customer Service Agent, Customer Experience, Technical Support, Helpdesk, Triage
Salary up to £22,000 DOE + Bonus + Benefits
Please apply immediately via the link….