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Backup Support Analyst

Location: North East

Salary: £26,500

Job Type: Permanent

Job ID: 169461

Do you have hands-on experience working within Backup Support?

Are you looking to grow your experience within a fast-paced IT team?

A well-known North East tech company is looking for a Backup Support Analyst to join their team.


The purpose of the support team is to act as an escalation point for Service Desk faults and to liaise with the 2nd and 3rd Line support teams to ensure that requests and incidents are dealt with professionally and quickly.

You’ll make a real impact in continually improving customer response, resolution, and service availability.


This is a customer facing role so the ideal candidate will have excellent communication skills.


Key Responsibilities:


  • To resolve incidents and problems

  • Respond to each ticket within the agreed Response SLA

  • Quickly escalate tickets that cannot be resolved to the appropriate team

  • Resolve incidents, requests and changes within the agreed target resolution SLA

  • Contribute to the Continual Service Improvement and Problem Management processes with the aim to reduce the overall number of alerts

  • Keep customers updated while resolving open tickets


What you will need:


  • Good analytical and problem-solving skills

  • Usage of backup products such as Veeam or Asigra

  • Knowledge of configuring and using backups in shared infrastructure environments

  • Experience of installing, configuring, and troubleshooting backup and restore problems

  • Knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP

  • Good understanding of a combination of the following:

    • Microsoft OS & related Products

    • Cisco

    • TCP/IP

    • VMware (ESXi/vSphere)

    • Linux

    • Citrix / Virtual Desktop / SQL

  • Basic understanding of ISO/BSI and ITIL frameworks

  • Common firewall principles and implementations – both hardware and software



As a company they’re big on personal development, regularly reviewing your progress and offering you the support you need to help you achieve your future goals.


In addition to your salary, pension scheme and BUPA private healthcare, you can also make use of the cycle to work scheme and free breakfasts every day. You can expect a fresh, open space to work in, modern kitchen facilities and break areas to relax or catch up with colleagues during breaks.


If you’re interested in this position, send across your CV and a member of our team will be in touch!