Location: North East
Salary: 19,500 pro rata
Job Type: Permanent
Job ID: 169370
Do you have customer service experience gained within the contact centre, retail, or hospitality industry?
Are you looking to work part time hours to fit around other commitments?
If the answer is yes, this could be the opportunity you’ve been looking for!
Due to business growth our award-winning client based in Longbenton is looking to add talented people to their friendly Credit Cards team.
As a Part Time Customer Service Advisor in the Cards team you will work Monday – Wednesday 5pm – 9pm and Sundays 3pm – 9pm each week. There may even be flexibility for 5.30pm starts if needed.
What You’ll Be Doing:
You’ll receive inbound calls from customers supporting them with any queries in a timely and professional manner.
You’ll deliver an outstanding customer experience to every customer by providing resolutions through your excellent rapport building skills
You’ll take responsibility for each customer, using your own judgement to provide the correct advice in order to resolve queries appropriately. You’ll follow system and procedural processes and ensure compliance with the FCA (full training will be given)
If you’re passionate about delivering excellent Customer Service and want to work for a company that values its staff and gives you fantastic training in order to do your role effectively, this is a great opportunity!
Credit and DBS checks must be passed in order to be offered the role.