< Back to Vacancies

Network Engineer

Location: Middlesbrough

Salary: £25,000 to £30,000

Job Type: Permanent

Job ID: 169348

Are you an enthusiastic, driven person looking for your next challenge within the IT industry?

We are looking for a confident Network Engineer to join our client’s expanding Technical Support Team at their head office based at Riverside Park, Middlesbrough.

This fantastic opportunity involves providing technical support to customers throughout the UK.

You will be involved in project implementation, working directly with the Project Delivery Manager using planning and network design skills.

Overtime is available as many projects are needed to be completed out of hours.

The role:

  • Provide remote & onsite technical support

  • Ensure all support tickets are logged in the Service Desk system with regular progress notes

  • Keep the customer regularly updated with issue resolution progress

  • Work in collaboration with colleagues on major incident recovery

  • Proactively identify potential problems and issues on customer sites

  • Identify opportunities to implement improved solutions

  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for customers

  • Share technical knowledge and contribute articles to the knowledge base

  • Complete research, testing, and development on imminent technologies

  • Engage in ongoing training and gain technical qualifications

  • Project delivery

  • Solution design

About you:

  • Experience of working in a busy IT Service Desk environment

  • Experience of working on projects

  • Confident customer facing skills

  • Excellent communication skills

  • Ability to work effectively within a team and as an individual

  • Professional attitude

  • Efficient time keeping

  • Ability to prioritise work

  • Ability to work under pressure

  • Flexible approach to working outside of normal office hours if required

  • Full UK driving license

Technical experience:

  • Microsoft Windows

  • Microsoft Windows Server

  • Experience in installing servers / server migrations

  • Active Directory and Group Policy

  • Microsoft Office 365 & SharePoint

  • Hyper-V

  • Cisco Meraki

  • Networking / Firewall

  • Video Conference

 

Network Engineers will be supported and encouraged to progress into further qualifications.

If you’re interested in this position, send across your CV and a member of our team will be in touch.