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IT Support Specialist

Location: Newcastle

Salary: £25,000 - £28,000

Job Type: Permanent

Job ID: 169345

Do you want to work for one of the top Northern Law Firms?

 

Do you like working on Projects / Implementations and Troubleshooting?

 

Our client are looking to recruit an experienced IT Specialist with a strong technical background who is able to ensure excellent standards and customer service.

 

The role is office based in Jesmond but you may be required to travel to other offices in the North East.

 

This is an exciting role with lots of scope and variation.

 

Responsibilities

 

  • Liaising with ITS providers and business software providers on behalf of the end user

  • Identification and implementation of solutions to meet business requirements

  • IT support and training

Experience

  • A minimum of 2 years’ experience in a similar role

  • Strong Windows desktop, Android and Apple mobile device troubleshooting

  • An understanding of basic network technologies

  • Experience with Office 365 including mobile device management and intune

  • Experience with Microsoft Dynamics CRM (or other CRM systems)

  • Experience resolving Microsoft Office application issues

  • Infrastructure management (understanding how an entire site fits together)

  • Hardware setup and installation

Projects

  • Assisting with identification and documentation of business needs

  • Assisting with identification and documentation of solutions

  • Assisting with implementation within time and financial budgets

  • Maintain adequate systems documentation

  • Assisting with IT road mapping and project planning

Training

  • Assisting operations team with the identification of IT training needs

  • Assisting operations team with the development and implementation of programmes to address training needs

  • Development of course materials

 

If you’re an IT Specialist who enjoys providing solutions and training others, this is a fantastic opportunity.

 

If you’re interested in this role, send across your CV and a member of our team will be in touch.