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Ask4Help Assistant

Location: Newcastle

Salary: £10.56 per hour

Job Type: Temporary

Job ID: 169315

Applicants must have demonstrable experience of working in a fast paced customer service environment, experience of responding to face-face, email and telephone enquiries and experience of working within clear policies and procedures.


Specific Duties and Responsibilities:


  • Support Coordinators in ensuring the delivery of an excellent forward facing customer service including virtual, frontline and roving services.

  • Log and refer enquiries using various systems.

  • Use FAQs developed by the team to answer and refer customer enquiries.

  • Work to specific procedures to ensure a consistent and excellent customer service.

  • Assist in various aspects of the service development as deemed appropriate.

  • Assist in monitoring Service standards.

  • Undertake regular and mandatory training to ensure service excellence.

  • These posts may involve lifting and moving of materials.