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Platform Services Senior Manager

Location: Newcastle

Salary: Up to £80,000

Job Type: Permanent

Job ID: 169264

Are you an experienced member of Platform staff looking to get more involved with the senior level of management?

Are you looking for an opportunity to work with an exemplary platform while managing a team of well-trained/ highly experienced staff?

We’re working with a global law firm who are looking for a Platform Manager to assist in the operation of their market leading platform (EMEA).

The ideal candidate would be a very experienced team leader with an excellent understanding of maintaining similar platforms as EMEA and be able to run it efficiently and futureproof its operation.

This role has an excellent salary and central office location in Newcastle.

Key responsibilities:

  • Leading and managing a multiskilled team

  • Designing and implementing futureproofed platform strategy

  • Service ownership mindset

  • Drive continual service improvement

  • Ensure service meets agreed SLA targets

  • Create an environment that empowers, encourages, inspires and motivates

  • Management of critical vendor relationships


Preferred skills/experience:

  • Microsoft Exchange (on premise/exchange online)

  • Skype for Business

  • Microsoft Teams

  • Zoom (at a corporate level)

  • Contact centre voice services

  • Corporate Audio/visual services

  • Active directory/Azure AD/Azure SSO/Azure MFA

  • Microsoft 365

  • Microsoft SharePoint & Microsoft SQL

  • Considerable experience managing teams at different levels

  • Delivery and adoption of strategy

  • Proven experience of team supervision & workload prioritisation

Bonus skills/ experience:

  • Experience in the legal sector

  • Experience of IT finance

  • Providing management reports to senior management

  • Interaction with business partners and service providers

  • Ability to understand technical solutions and deliver suitable solutions to desired standards


The role will involve assisting in the 24/7 service of the platform and dealing with occasional out of hours escalations.

This is an excellent opportunity to work for a global company with plenty of career development opportunities.

Send across your CV today!