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Head of Change & Transformation

Location: NORTH WEST


Job Type: Permanent

Job ID: 169256

We’re looking to appoint a motivated Head of Change & Transformation to take on a brand-new role within a rapidly expanding company.


As they evolve their structure to better serve their customers, they are looking to appoint an experienced Head of Change and Transformation to own their customer service Transformation and CI Programmes.

Based in the North West though remote working / hybrid options are available.

Fantastic Salary & Package on offer.

This is an exciting time to join the team as the company are currently going through a digitalisation and transformation programme.




  • Fully accountable for all Customer Service Transformation and CI Programmes, ensuring they align to the business vision and goals.

  • Leading and managing the Customer Service Change Team.

  • Working across all business function to drive collaborative working and colleague engagement.

  • Delivering positive customer outcomes through the successful delivery of transformational change and CI programmes

  • Working closely with both Executives and Senior Leadership teams.

  • Monitoring and tracking programme performance against the agreed benefits.


About you:


  • Extensive experience in a change and transformation role

  • A proven track record of successfully managing multiple change programmes in a complex organisation.

  • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes.

  • Senior leadership experience.

  • Experience in managing change in a fast-paced and agile environment.

  • Ability to interpret and use complex data

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision-making and problem-solving skills

  • Self-motivated, ambitious, and determined

  • Ability to manage and drive performance

  • Excellent communication skills at all levels

  • Attention to detail

  • Appropriate professional qualification

If you’re interested in this position, send across your CV today and a member of our team will be in touch.