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Contact Centre Training Manager

Location: Peterlee

Salary: £40,000

Job Type: Permanent

Job ID: 169243

We’re looking to recruit a dynamic and enthusiastic Training Manager to join a fast-paced contact centre in Peterlee.

The ideal candidate will have a strong training background who is passionate about people development, process improvement, quality, and customer experience.


Forming part of the Senior Leadership Team, you will be responsible for the learning and development of both new and existing employees, ensuring they are engaged and fulfill their potential.

Salary: £40,000 + car allowance.

This is a great opportunity to join a company that values its staff and presents plenty of opportunity to succeed.




  • To be the operational lead on everything relating to training and people development

  • Design and deliver a wide range of training programs in a FCA regulated environment

  • Working with the wider business to develop the company’s quality processes and standards

  • Continuous improvement of the companies training and coaching programs

  • Work with other senior leaders to analyse operational process to identify skills gaps, knowledge gaps and training opportunities

  • Working with other senior leaders to deliver operational improvements in line with the wider business strategy

  • Looking for new and innovative training methods and processes

  • Measuring the success of the training programmes being delivered

  • Adherence to HR guidelines

  • Presenting results to the senior leadership team


About you:


  • Previous experience in a Training Manager / Learning & Development Manager role in a FCA regulated environment

  • Passionate about people development and customers

  • Experience in developing training and coaching programs

  • Experience in managing projects in a fast paced and agile environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem-solving skills

  • Self-motivated, ambitious, and determined

  • Ability to manage and drive performance

  • Excellent communication skills at all levels



For someone passionate about guiding a team to deliver excellent customer experiences in a fast-paced call centre environment, this could be the next step in your career.

If this sounds like an opportunity you’d be interested in, send across your CV and a member of our team will be in touch.