Job Type: Permanent
Job ID: 169242
We’re looking to appoint a dynamic and passionate Customer Experience Specialist to take on a brand-new role within a rapidly expanding company.
You will work in partnership with all departments to ensure they are aligned to the business wide CX strategy. We are looking for someone with a strong CX background that is passionate about customer experience and process improvement, making sure the customers are at the heart of every decision.
Based in North West though remote working / hybrid options are available.
Salary: £50,000 + benefits.
The company are currently going through a digitalisation and transformation programme that has already delivered significant business growth so this is an exciting time to join the team.
Proactively partnering with department leaders, immersing yourself into their business area to raise awareness and ensure they are taking ownership of CX
Monitoring CX performance to ensure they are in line with the agreed SLA’s
When required, working with department leaders to recover service levels
Working across multiple departments to develop CX best practice to ensure, drive and optimise customer experience.
Analyse data to deliver insight and recommendations
Identify improvement opportunities
Working with other senior leaders to deliver improvements that drive CX performance and behaviours across the business
Previous experience in a customer experience role with a proven track record of success in driving improvements and awareness
Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes
Experience in end-to-end customer journey mapping and service design
Previous experience in continuous improvement
Experience in managing change in a fast paced and agile environment
Ability to interpret data and make recommendations to improve processes and CX
Ability to work under pressure, manage your time effectively and work on your own initiative
Excellent analytical, decision making and problem-solving skills
Self-motivated, ambitious, and determined
Ability to manage and drive performance
Excellent communication skills at all levels
Attention to detail
If you’re interested in this position, send across your CV today and a member of our team will be in touch.