Job Type: Permanent
Job ID: 169198
We are recruiting for our client based in Newcastle fluent German and English Customer Support Specialists.
If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in their ongoing success, then they want to hear from you.
Duties of Support Specialist:
Consistently provide solutions to their German and English customers and deliver an exceptional customer experience with every interaction.
Support both German and English contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.
Act with autonomy and creativity to delight and astound customers with knowledge and passion for their products.
Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.
Support your team leads, new projects and the wider business as and when required.
Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.
Skills and Attributes
You are a skilled professional and expert in the following:
Fluent English & German
Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment
Excellent spelling and grammar in both French and German
Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus
Great understanding of social media activity and its impact with customers - a knowledge in using Salesforce would be desirable
Proven people skills & strong team player