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Service Analyst

Location: Newcastle

Salary: £30,000

Job Type: Permanent

Job ID: 169177

Service Analyst


Are you a recent graduate with an analytical mind and experience of collating and manipulating data?


Do you want to start your career with a leading FTSE 250 business with a focus on sustainable growth?


We have a rare and exciting opportunity to learn and build a career in financial services!


We are looking for a Service Analyst to join a mid-sized UK bank as they expand their Newcastle operation.


In this role you will be reporting into and working closely with the Senior Manager to assist with competitor analysis and service management.


Using your strong verbal and written communication skills you will work with a number of internal business areas and teams to produce daily, weekly, and monthly operational and customer MI to support decision making. You’ll also work closely with their outsource partner and support the relationship by providing comprehensive data sources and informative insights.


The successful candidate will be educated to degree level in a relevant discipline, have experience in an analytical role, have excellent attention to detail and be highly proficient in the use of Microsoft Excel.


Financial rewards and benefits


In return you will receive an attractive financial rewards and benefits package including basic salary up to £30,000, profit related pay, life assurance, personal accident cover, sharesave, holiday buy and sell and access to a full range of wellbeing support schemes.


Flexible working


Our client promotes flexibility around how and where they work so that you can achieve a healthier work-life balance. Emerging from the pandemic, most of the teams are moving towards hybrid working, which offers an even better balance of office and home working. Of course, for them to provide the best service to our customers and remain successful, individual business areas will adopt different approaches to how flexibility is implemented and this will be discussed at interview.


If this sounds like the opportunity you’ve been looking for then send your CV today and a member of the team will be in touch!