Job Type: Permanent
Job ID: 169176
Team Manager – Compressed Hours (3 Day Week)
Would you like to work a 3-day week and receive a salary of £30,000?
If the answer is yes, we may have the perfect opportunity for you! You will work 37.5 hours over 3 days on a fixed shift pattern leaving you with 4 days off per week.
This is rare and exciting career opportunity to join a world-leading online retail brand as they continue to expand their new Customer Hub based in the newly regenerated Sunderland Riverside.
Our client is looking to recruit talented and customer obsessed Team Managers who can motivate, coach, and develop teams to deliver world class customer service. We are looking for engaging individuals that can drive performance in a fast-paced environment who are passionate about people development, process improvement and customer experience.
What you’ll be doing:
Creating a culture that lives and breathes the business values to ensure the highest levels of employee engagement
Supporting your team to ensure they meet KPI’s and SLA’s and managing performance
Carrying out call quality checks and providing regular feedback and coaching
Developing staff through monthly 121's and ongoing training and coaching
Working with peers and senior leaders to deliver operational improvements
What we’re looking for:
Previous experience in a contact or call centre Team Manager or Team Leader role
Passion for people development and customer experience
Experience in managing change in a fast paced and agile environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Excellent analytical, decision-making, and problem-solving skills
Self-motivation, ambition, and determination
Ability to manage and drive performance
Excellent communication skills at all levels
Salary: £30,000 + Benefits
Benefits include: 25 days holiday + holiday purchase scheme, staff discount of up to 20%, Private Medical Insurance (after passing probation), pension and much more.
Apply through the link and a member of our team will be in touch.