Job Type: Permanent
Job ID: 169126
Do you have exceptional customer service skills, ideally gained within a contact centre environment?
Do you want choice, flexibility and balance in your home and work life and to never miss another child’s school play or the new fridge being delivered?
Do you want to work for an employer who is nationally recognised for their approach to employee health and wellbeing?
If you’ve answered yes to the above then we may have the perfect opportunity for you!
Aioi Nissay Dowa Europe (AND-E), the company behind Insure the Box, Drive like a Girl, Toyota Insurance and Lexus Insurance, provide employees with the flexibility to suit their lifestyle.
We’re looking for Customer Service Team Members to join their Customer Service division based in Newcastle.
You will be responsible for answering inbound customer queries whilst contributing to the delivery of a seamless frontline service.
You’ll work a 3-week rotation of 8am-4pm / 11am-7pm and 12pm – 8pm and 1 in 3 Saturday’s 9am-4pm with a day in lieu through the week and a longer day to cover reduced Saturday hours.
Once you have successfully completed your training and probationary period you will have full flexibility and all of the equipment you require to work at home, or in the office. The work from home policy asks that you spend 8 days a month in the office, but if you want a blend or prefer to work in the office 100% of the time then the decision is yours!
On the days you choose to work in Covid-secure offices you’ll benefit from free parking or you can opt to join in a cycle scheme. Other benefits include:
Healthcare cash plan offers money back on everyday health-related expenses
Employee Assistance programme
Flu Jab is offered during the flu season to protect against the unpredictable flu virus
Dr Care anywhere – Virtual GP
Group life Assurance
Pension Advisory Service
Insure the Box and Drive Like a Girl discounts
Enhanced Family friendly policy
Safe driving scheme
Season ticket loan
Who are Aioi Nissay Dowa Europe (AND-E)
AND-E is the European arm of Asia’s largest insurers MS & AD Group, the organisation behind Insure the Box, Drive like a Girl, Toyota Insurance and Lexus Insurance. As the catalysts for change, they thrive on innovation and creativity. Their ambition is to be at the forefront of the motor and insurance revolution, in which Artificial Intelligence, autonomous travel and connected mobility are the future. “To lead the Way in Connected Mobility Protection”.
If you’re someone passionate about customer service who would like to work for a company that puts your wellbeing first and foremost, send across your CV and a member of our team will be in touch.