< Back to Vacancies

Receptionist / Switchboard Operator

Location: Newcastle

Salary: £9.33 per hour

Job Type: Temporary

Job ID: 169092

Job Purpose: To provide a professional customer focused, courteous and efficient service for students, visitors and staff including a welcoming meet and greet service, assisting with general day-to-day enquires face to face, by telephone and by e-mail.




Responsible to: Facilities Co-coordinator






Main Duties and Responsibilities:

Welcome staff, students and visitors to the campus and ensure that they receive an exceptional customer experience upon entering the buildings and while waiting to be collected by host.

Participate in preparations for School Open Days, University Open Days, Academic Congregations, Internal and External Conferences and Events within and outside normal working hours.



Provide advice and signposting service to customers.



Identify and report building defects and faults.



Support helpdesk and switchboard calls when cover is required including logging jobs onto the Badger system.



Provide cover for switchboard operations as and when required.

Carry out general administrative duties as and when required.

Support Campus Services colleagues with effective evacuation of building occupants during planned and non-planned evacuation activity.

Provide support and guidance to student ambassador resource as required to ensure effective relief cover during periods of role holder absence.

Maintain visitors log book and support contractor arrival and gatekeeper activity to ensure a safe environment for all building occupants.

Participate and attend appropriate Tool Box Talks and H&S briefings to maintain competencies.



Co-ordinate end user delivery of all incoming mail and parcel deliveries.

Carry out any other duties deemed appropriate by line manager to ensure successful service delivery.



This Role Description is not intended to be an exhaustive list of duties and will be subject to periodic review by the line manager and appropriate others in discussion with the post-holder.





The post holder will work flexibly across the University’s City, Coach Lane Campus depending on work requirements.