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Patient Care Advisor

Location: Newcastle

Salary: £18,584

Job Type: Permanent

Job ID: 169082

Connect Health are excited to have opportunities available to join their Patient Care Co-ordination team as a Patient Care Advisor.

You will work 40 hours per week, Monday to Friday between the hours of 8:30am and 5:00pm.

As a Patient Care Advisor, you will be the face of Connect Health and provide an exceptional service by putting the patient at the heart of everything you do.

Patients may need a supportive and sensitive approach to their needs, so you will have a compassionate and empathetic approach to their care. You will handle inbound and outbound calls from patients, clinicians and GP surgeries covering a range of patient queries such as registration, booking and administering physiotherapy appointments to ensure a comprehensive and seamless experience.


About You


We are looking for warm, friendly and professional colleagues who want to deliver an exceptional patient experience. The successful candidates will be energetic, flexible with a can-do approach, with good IT skills. Most of all, you’ll be passionate about understanding patient needs and helping resolve their queries over the telephone, email and social media.

Previous experience delivering great customer service is essential. Experience working in a contact centre and healthcare would be an advantage.

During the Coronavirus pandemic Connect Health have continued to provide patients with the care they need whilst working remotely.

They intend to continue to offer flexible working arrangements to enable colleagues to balance their time between home and office working.


What makes Connect Health different?

Connect Health is a North East company with our head office at Quorum Business Park in Longbenton. This brings a wide range of opportunities to grow and develop as a colleague. You’ll be in the heart of what’s going on and be able to develop your career as you become more experienced within the business.

But what makes us really different is the type of work we do and the purpose that every colleague at Connect has. Whatever role we perform in – whether that’s a Patient Care Advisor, a Physiotherapist or a Manager, what brings us all together is that we are there to improve the quality of our patients lives. Every minute. Every day. And that’s really rewarding.


About Connect Health


Connect Health is the largest, independent provider of integrated community MSK (musculoskeletal) and physiotherapy services in the UK (including orthopaedics, pain, rheumatology, and occupational health) serving over 350k NHS patients per year across 20+ CCGs and 100+ businesses.

We provide bespoke occupational services to companies and organisations, large and small. We are also a trusted and longstanding provider of numerous integrated community service contracts across the country for the NHS.

We’ve been treating patients with MSK disorders to keep them moving and improve their quality of life for 30 years, which means that our systems and approaches are designed to facilitate great care for patients with MSK conditions.

We have one vision, and that is to help people improve their quality of life. It’s why we exist and it’s what we care passionately about. Our services are wholly designed to focus on the patient experience and what really makes a difference to them. Being seen in the right place, at the right time, by the right clinician. It’s exactly what a patient wants, and it’s helped countless people improve their quality of life.


Benefits of working for Connect Health

  • up to 30 days’ holiday (plus public holidays)

  • option to buy additional annual leave

  • an additional day off for your birthday

  • online discounts portal

  • employer pension contributions

  • salary sacrifice schemes

  • an employee assistance programme

  • performance related pay rewards

If you’re interested in this role, send your CV and a member of our team will be in touch.