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Customer Experience Representative

Location: Sunderland

Salary: 19,939

Job Type: Permanent

Job ID: 169036

Do you have customer service experience gained within the contact centre, retail, or hospitality industry?


Are you looking for a greater work/life balance through a blend of home and office working?


If you’ve answered yes then read on, this could be just the opportunity you’ve been looking for!

Due to business growth our multi- award-winning client, based in Sunderland is looking to add to their customer service team.

What to expect:

-You’ll receive inbound calls from potential and existing customers, ensuring the reputation of the organisation is maintained to a high standard for their internal and external brands.

- You’ll deliver an outstanding customer experience to every customer – no selling!!

- You’ll take responsibility for each customer, provide resolutions, and deliver an outstanding customer experience.

- You’ll follow system and procedural processes and ensure compliance with the FCA.

- You’ll work a hybrid model of 50 / 50 home and office working upon completion of the initial training period.

-You’ll work on a 6-week rota within the opening hours of 8am-10pm Monday - Friday; 8am-6pm Saturday & 9am-5pm on Sunday. You will work every other Saturday and only 1 in 4 Sundays!

About you

- You will possess at least six months customer service experience which will ideally be from a contact centre background, but may be also from the retail and hospitality sector.

- You’ll have a proven track record of delivering excellent customer service.

- You’ll have strong communication skills including written and verbal.

- You’ll have a good internet connection and a dedicated quiet space to work at home.

Salary & Benefits

- Basic salary £19,935 FTE (inclusive of £1755 shift allowance)

- In return you are rewarded with a fantastic 25 days holiday per year, PLUS bank holidays, increasing by a day with each year of service (up to 5 years’ service)! You will also receive a contributory pension, income protection, subsidised canteen, monthly draws where prizes include Apple watches and weekends away, plus much more!

This really is a fantastic opportunity and interview slots are imminent . If you are interested, please do not delay - apply today!