Job Type: Permanent
Job ID: 169036
Do you have customer service experience gained within the contact centre, retail, or hospitality industry?
Are you looking for a greater work/life balance through a blend of home and office working?
If you’ve answered yes then read on, this could be just the opportunity you’ve been looking for!
Due to business growth our multi- award-winning client, based in Sunderland is looking to add to their customer service team.
What to expect:
-You’ll receive inbound calls from potential and existing customers, ensuring the reputation of the organisation is maintained to a high standard for their internal and external brands.
- You’ll deliver an outstanding customer experience to every customer – no selling!!
- You’ll take responsibility for each customer, provide resolutions, and deliver an outstanding customer experience.
- You’ll follow system and procedural processes and ensure compliance with the FCA.
- You’ll work a hybrid model of 50 / 50 home and office working upon completion of the initial training period.
-You’ll work on a 6-week rota within the opening hours of 8am-10pm Monday - Friday; 8am-6pm Saturday & 9am-5pm on Sunday. You will work every other Saturday and only 1 in 4 Sundays!
- You will possess at least six months customer service experience which will ideally be from a contact centre background, but may be also from the retail and hospitality sector.
- You’ll have a proven track record of delivering excellent customer service.
- You’ll have strong communication skills including written and verbal.
- You’ll have a good internet connection and a dedicated quiet space to work at home.
Salary & Benefits
- Basic salary £19,935 FTE (inclusive of £1755 shift allowance)
- In return you are rewarded with a fantastic 25 days holiday per year, PLUS bank holidays, increasing by a day with each year of service (up to 5 years’ service)! You will also receive a contributory pension, income protection, subsidised canteen, monthly draws where prizes include Apple watches and weekends away, plus much more!
This really is a fantastic opportunity and interview slots are imminent . If you are interested, please do not delay - apply today!