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Contact Centre Trainer

Location: Newcastle

Salary: £23,000

Job Type: Permanent

Job ID: 169032

Contact Centre Trainer - £23,000 + Bonus + Benefits

 

greenbean are working with a global company who are rapidly expanding their New Centre of Excellence in Newcastle. This is a fantastic opportunity to join a market leading business that offer genuine career development!

 

Our client is looking to recruit several dynamic, enthusiastic and customer focused Contact Centre Trainers to join their rapidly expanding business. We are looking for a someone with a contact centre training / coaching background that is passionate about people development and customer experience!

 

Responsibilities:

 

  • Delivering new starter inductions and training courses for multiple areas including customer service and technical support

  • Working with Training Manager and other operational leaders to ensure training in delivered in line with department needs

  • Updating and refreshing training materials

  • Monitoring individual trainees’ performance whilst they are in training.

  • Designing and delivering training solutions that enhance the learner experience and embed company values

 

About you:

 

  • Previous training / coaching experience in contact centre / customer service environment

  • Passionate about people development and customer experience

  • Previous experience in continuous improvement

  • Experience working in a fast paced and agile environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem solving skills

  • Self-motivated, ambitious and determined

  • Ability manage and drive performance

  • Excellent communication skills at all levels

 

Key words: Contact Centre Trainer, Training, Customer Service Trainer, Training Manager, Operational Trainer, Contact Centre Coach, Call Centre Trainer, Customer Service Trainer

 

Salary £23,000 + Bonus + Benefits

 

Please apply immediately via the link…