Job Type: Temporary
Job ID: 169027
NRG are thrilled to be supporting one of our fantastic clients located in Sunderland. We are recruiting for a Dispatch Assistant to start ASAP (must be available for immediate start). The role is a full time, temporary role which is expected to be long term. The working hours is 40 hours per week, which will be between the hours of 8am-8pm.
Duties to include:
Administer the 24/7/365 Emergency service to achieve standards of service
Monitor and despatch non-emergency workload to maintain standards of service and increase resource productivity.
Support the Procedure for Dispatch including but not restricted to manual dispatch of work
Administer Out Of Hours Customer Care including but not restricted to Incoming Calls, Social Media etc.
Participate in the develoment of the wider team
Deliver High Level of Customer Care & Support for Customer Operations and the wider team
Assist with improvements to customer scores
Assist with the production of management information
If you believe you have the skills needed for this role, please apply today.