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Dispatch Assistant

Location: Sunderland

Salary: £9.38

Job Type: Temporary

Job ID: 169027

NRG are thrilled to be supporting one of our fantastic clients located in Sunderland. We are recruiting for a Dispatch Assistant to start ASAP (must be available for immediate start). The role is a full time, temporary role which is expected to be long term. The working hours is 40 hours per week, which will be between the hours of 8am-8pm.

 

Duties to include:

  • Administer the 24/7/365 Emergency service to achieve standards of service

  • Monitor and despatch non-emergency workload to maintain standards of service and increase resource productivity.

  • Support the Procedure for Dispatch including but not restricted to manual dispatch of work

  • Administer Out Of Hours Customer Care including but not restricted to Incoming Calls, Social Media etc.

  • Participate in the develoment of the wider team

  • Deliver High Level of Customer Care & Support for Customer Operations and the wider team

  • Assist with improvements to customer scores

  • Assist with the production of management information

 

If you believe you have the skills needed for this role, please apply today.