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Team Manager – Twilight Shift

Location: Sunderland

Salary: £32,000

Job Type: Permanent

Job ID: 169013

Are you looking for a role outside of the traditional working hours to fit around your lifestyle, family commitments or body clock?

 

If the answer is yes, we may have the perfect opportunity for you! You will work a fixed 3pm – Midnight Shift on a 6-week rota Monday to Sunday.

 

This is rare and exciting career opportunity to join a world leading online retail brand as they continue to expand their new Customer Hub based in the newly regenerated Sunderland Riverside.

 

Our client is looking to recruit talented and customer obsessed Team Managers who can motivate, coach, and develop teams to deliver world class customer service. We are looking for engaging individuals that can drive performance in a fast-paced environment who are passionate about people development, process improvement and customer experience.

 

What you’ll be doing:

 

  • Creating a culture that lives and breathes the business values to ensure the highest levels of employee engagement

  • Supporting your team to ensure they meet KPI’s and SLA’s and managing performance

  • Carrying out call quality checks and providing regular feedback and coaching

  • Developing staff through monthly 121's and ongoing training and coaching

  • Working with peers and senior leaders to deliver operational improvements

 

 

What we’re looking for:

 

  • Previous experience in a contact or call centre Team Manager or Team Leader role

  • Passion for people development and customer experience

  • Experience in managing change in a fast paced and agile environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem-solving skills

  • Self-motivation, ambition, and determination

  • Ability to manage and drive performance

  • Excellent communication skills at all levels

 

Salary: £32,000 + Benefits

 

Benefits include: 25 days holiday + holiday purchase scheme, staff discount of up to 20%, Private Medical Insurance (after passing probation), pension and much more.

 

Please apply immediately via the link…

 

Matt Lazenby