Location: North East
Salary: Upto £28,000
Job Type: Permanent
Job ID: 168963
An innovative financial planning company is looking for an IT Support Analyst to join their team.
You will provide 1st and 2nd line technical support to company users as well as providing technical support and maintenance to all supported IT business systems, hardware and applications.
There is a lot of freedom in this role to explore the best solutions for user issues, and in turn you will be encouraged to develop your technical skills by supporting some challenging and interesting products and technologies.
Fundamental to the role is the ability to offer exceptional customer service through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions.
Provision of quality 1st and 2nd line technical support to company users, in a heavily Microsoft 365 oriented environment
Accurate recording of issues and resolutions in our Helpdesk System
Accurate recording of hardware in our Asset Management System
Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
Suggesting technical and process improvements to colleagues and Managers and implementing them as directed
Provide guidance to users on technical and/or business knowledge
Working with and establishing relationships with third party service providers to ensure full end-to-end service provision
Take responsibility and ownership of incidents and requests and escalating where required to senior technical colleagues or 3rd party IT partners
Demonstrable documentation skills (reports, policies, procedures, workflows) as required
Managing your own workload and time
Occasional remote work from our offices across the UK
Occasional travel across the UK where required
Company benefits include
Company pension scheme
Occupational Sick Pay
Training and support towards industry recognised certifications
Cycle to work scheme
If you’d like to work for a company that has an exceptional client satisfaction score and a Defaqto 5-star rating, we’d love to hear from you. Send an application and a member of our tech team will be in touch.