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Customer Support Administrator

Location: Prudhoe

Salary: £21,000

Job Type: Permanent

Job ID: 168839

Customer Support Administrator - £21,000 + Benefits


Great working hours: Monday to Friday 8.30am to 5.00pm or 10.00am to 6.30pm (37.5 hours)


Our client, a leading pharmaceutical company, are looking recruit a talented customer support administrator to join their technical service team. You will be the customer first point of contact, ensuring you deliver an efficient and knowledgeable service that will increase customer satisfaction and customer loyalty.


The role:

  • Taking calls from customer dealing with queries, orders and providing advice.

  • Processing orders in line with the customer requirements

  • Ensuring you are processing orders accurately to avoid errors and processing their payments

  • Effectively handling customer complaints, helping the business to identify the root cause and help drive improvements.

  • Liaising with other departments to check stock levels, manufacturing timelines, and delivery dates

  • Liaising with couriers and customers to ensure their delivery arrives on time.

  • General Administration duties


About you:

  • Previous experience in a technical customer service role in a customer focused environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem-solving skills

  • Self-motivated, ambitious, and determined

  • Excellent communication skills at all levels

  • Good IT skills including the use of Microsoft Office

  • A team player


Key words: Customer Service Advisor, Technical Customer Service, Customer Support, Customer Experience, Manufacturing, Pharmaceuticals


Please apply immediately via the link…