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Call Centre Advisor

Location: Manchester

Salary: £21000

Job Type: Permanent

Job ID: 168819

Call Centre Advisor - £21,000 + Bonus

 

Are you looking for your next Call Centre opportunity?

 

We’re on the lookout for enthusiastic, customer-driven Call Centre Advisors to join a growing contact centre based in Manchester.

 

If you’re passionate about delivering world-class customer experiences, this is a great opportunity to show off your skills.

 

Working on behalf of some of the biggest brands in the world, you will use your excellent communication skills to speak with customers about the products and services available to them.

 

What you can expect:

 

  • Starting salary of £21,000, rising to £23,900 after successfully passing your probation

  • Monthly bonus scheme

  • Great working hours – Monday to Thursday 10am – 6.30pm and early finish on a Friday.

  • No weekends

  • Initially a home working role with a view to being in the office next year

  • City centre office

 

Responsibilities:

 

  • Taking inbound calls from customers looking to discuss products and services

  • Making outbound calls to existing customers that are coming to end of the agreement and discussing renewal options

  • Working towards and consistently meeting customer service and sales targets

  • Ensuring all of your calls are compliant and meet quality standards

  • Working together as a team to achieve the best results

 

About you:

 

  • Previous experience in a contact centre role where you have had to meet targets and KPI’s

  • Passionate customer experience

  • Previous experience working in a regulated environment

  • Able to work in a fast paced and challenging environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Self-motivated, ambitious and determined

  • Excellent communication skills at all levels

 

If you’re interested in this role, apply via the link below and a member of our team will be in touch.