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Customer Service Advisor

Location: Newcastle

Salary: £19,000 - £22,000

Job Type: Permanent

Job ID: 168816

Customer Service Advisor – Newcastle - £19,000 + Bonus


Starting salary of £19,000, rising to £22,000 after 12 months service.


greenbean are working a global company who are expanding their Centre of Excellence in Newcastle. This is a fantastic opportunity to be part of a rapidly expanding team and operation!

We require a number of individuals who are real team players and put customers at the heart of everything they do.

What to expect

Joining as a Customer Service Advisor you’ll be helping customers calling in with general customer service enquiries and as well as providing them technical support.


You will also be making outbound calls to provide customers with updates and any on-going technical support.


About you

In this role, you’ll need to be able to think on your feet, react to incidents in a timely manner and can show patience, empathy & compassion.


You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating databases and you’ll be comfortable working in a fast-paced team environment.


You must have experience in providing excellent customer service and be genuinely passionate about customer satisfaction.


Shift pattern

4days on 2 off – 40 hours per week – various shift patterns.


  • 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service.

  • Career Progression (performance based), with a business that is rapidly growing

  • Free Fruits, Tea, Coffee, Hot Chocolate.

  • Health Insurance

  • Pension

  • Free parking

  • Perk box discounts

  • Employee alarm discount programme (after completion of probation)

  • Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court). 

  • Free bike hire. 

  • Dedicated transportation to nearest Metro station. 

  • Discount on regular buses. 

  • Discounts at local restaurants, attractions and retail outlets. 

  • Quorum Q card