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Customer Service Advisor-Alarm Receiving Centre

Location: Tyne & Wear

Salary: 19000-22000

Job Type: Permanent

Job ID: 168813

Are you looking for a new challenge in a customer service environment? Are you looking for a role where no two days are the same? Do you want to be an integral part of a team, and make a real difference to customer’s lives?

greenbean are working in partnership with #1 provider of smart alarms in Europe who are opening a Centre of Excellence in Newcastle.

We require several individuals who are real team players and put customers at the heart of everything they do.


What to expect

Joining as a Customer Service Advisor within the Alarm Receiving Centre, you’ll be helping customers whose alarm has been triggered. Processing signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties. Making outbound calls to communication correctly what is happening during an incident to ensure customers’ security. Making quick and accurate decisions following strict security protocols.

You will be receiving inbound calls from customers, assisting with basic technical troubleshooting of issues. Preventing false alarms by explaining how to use the system and detecting technical issues.


About you

In this role, you’ll need to be able to think on your feet, react to incidents in a timely manner and can show patience, empathy & compassion.


You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating databases and you’ll be comfortable working in a fast-paced team environment.


You must have experience in providing excellent customer service and be genuinely passionate about customers’ security and safety.



£19,000 pa- £22,000 pa basic + up to £1,200 pa Performance bonus


Shift pattern

9 hour shifts, 5 on 2 off *Must be flexible with shifts as per business requirements*



  • 29 days holiday (including bank holiday) increasing to 31 (incl. bank holidays) after a year’s service.

  • Career Progression (performance based), with a business that is rapidly growing

  • Free Fruits, Tea, Coffee, Hot Chocolate.

  • Health Insurance

  • Pension

  • Free parking

  • Perk box discounts

  • Employee alarm discount programme (after completion of probation)

  • Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court). 

  • Free bike hire. 

  • Dedicated transportation to nearest Metro station. 

  • Discount on regular buses. 

  • Discounts at local restaurants, attractions and retail outlets. 

  • Quorum Q card