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Customer Service Advisor – Complaints

Location: North East

Salary: £9.00 per hour

Job Type: Temporary

Job ID: 168778

As a Complaints Advisor you will ensure all complaints are handled and resolved within internal & contractual SLA's, whilst delivering excellent service. You will proactively maintain a high level of organisation while working to tight timescales.


Key Responsibilities:


Effective and timely management of customer complaints

Building effective, mutually beneficial relationships with key customers and internal stakeholders

Responding to client requests as well as senior managers and directors

Attending customer review meetings when required

Communicating outcomes of complaints to suppliers

Managing the incident process, raising and categorising incidents according to the correct priority

Creating, reviewing and analysing MI to determine trends in complaints behaviour


The Ideal Candidate:


Highly organised and able to prioritise

Excellent customer service skills

Good judgement and able to make good decisions in limited timescales

Exceptional telephone manner

Analytical, able to see the best way to prioritise

Strong problem-solving abilities


Hours: 40 hours per week (Monday - Friday and occasional Saturdays)

Must be flexible between the hours of 8.00am - 8.00pm


Start date: ASAP - ongoing basis


Location: Cobalt Business Park