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Product Migration Advisor

Location: Newcastle

Salary: £10.71 per hour

Job Type: Temporary

Job ID: 168762

Would you like to work for and admired employer where individual talent will be identified, recognised and rewarded?

Looking for excellent basic pay rate & great work life balance?

Our client based in Gosforth, are a global brand and recognised as a digital market leader!

They are experiencing exciting, significant growth so require successful temporary candidates who take pride in providing an exceptional service to customers.

Role to include:

This role will involve providing support to a range of customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in products and services.

You’ll be required to move desktop accounts customers onto cloud native software.

All calls will be pre-scheduled and the set-up and will be delivered by via remote technologies, supporting customers through the change seamlessly.

You’ll be required to:

  • Use remote, web-based technologies, to interact with customers and retrieve data

  • Ensure efficient and effective delivery within deadlines

  • Maintain accurate records & notes relating to each customer interaction

  • Solve customer problems

 

All training provided!

 

Required by you:

  • High levels of integrity and a wish to go above and beyond

  • A team player

  • Embrace change with a positive ‘can do’ approach

  • Logical thinking

  • An interest in technology and ability to navigate around a PC & computer software

  • Excellent communication skills and the ability to build rapport with customers

  • Self motivation and passion for objection handling

  • Demonstrate and deliver exceptional problem solving and trouble shooting skills

 

£ 10.71 per hour – full product and system training is provided

Start dates throughout May with a view to a permanent role for the right candidate!!!!

Working hours:

Monday – Friday between 0900-1700 No weekend working!

This will be a largely home-based role at present however some training will be office based and all equipment provided.

If you are interested in this exciting and exceptional opportunity, please send your CV today!!

We look forward to you becoming part of the journey!