< Back to Vacancies

IT Manager

Location: Newcastle

Salary: £35,000 - £40,000 PLUS FANTASTIC BENEFITS

Job Type: Permanent

Job ID: 168744

NRG are working exclusively with UBISOFT who are the 3rd largest publisher in the world. Based in Newcastle city centre, they are looking to recruit an IT Manager. You will oversee the IT team of 3 and report into the IT Operations Manager


You will be responsible for the following:


  • Oversee all operational tasks related to the site,

  • Validate that all requests performed by the team follow Security Best Practices

  • Manage the Local IT Technician objectives

  • Report regularly about the site activity to the Local IT Operations Manager

  • Consolidate all improvement ideas from its team and share it to the Local IT Operations Manager

  • Oversee the customer request distribution within the Local IT Team of the site

  • Validate the quality of services provided by the team

  • Ensure Software and Hardware inventory follow-up for the Site

  • Ensure a good and functioning configuration of all meeting rooms

  • Organize regular meetings with Site Customers representatives to gather their feedback and satisfaction

  • Gather employee satisfaction through ticket survey

  • Actively participate in the elaboration of the budget and IT strategy of the studio

  • Carry out coaching and mentoring requirements on and adhoc basis.


You ideally will have the following:


  • Experience using and reporting from a ITSM tool (preferably ServiceNow)

  • Knowledge of Jira

  • Admin experience of Office365 Products, specifically MS Teams

  • Strong Relationship management skills, specifically working with 3rd party suppliers/Vendors

  • IT Procurement experience

  • Understanding of core infrastructure (Networks/Storage/Virtualisation)

  • Experience managing/working in a Comms room.

  • Proven experience in Project delivery.

  • Knowledge of Customer Service/Contact centre environment


Salary: £35,000 - £40,000 Plus fantastic benefits