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IT Team Leader

Location: Newcastle

Salary: £27,000 Plus Excellent Benefits

Job Type: Permanent

Job ID: 168735

NRG are delighted to be working with a truly revolutionary, rapid growth high-tech financial services provider in Newcastle. They are looking to recruit an IT team Leader to join their busy team.


You will report into the Head of Infrastructure and Security, your main responsibilities will be the day to day running pf the IT Service Desk team, supported by an external IT service provider, your duties and responsibilities will include:

  • Liaising with third party providers:

  • Liaising with other departments within the business to ensure that all Services are supplied and SLA’s are met.

  • Handling the management of Head office I.T. Projects including liaising with 3rd parties to implement.

User Support (Windows 10, MAC IOS):

  • Supporting Head Office staff at all levels, ranging from adding printers to resolving software, hardware and wireless/network connectivity issues

  • Providing support to meeting room users and ensuring meeting room A/V equipment operational

  • Liaising with third party on patching of network ports and switches

  • Managing remote user VPN access

  • Managing and assigning IP addresses for other fixed-IP devices (Printers, Projectors, security cameras etc.)

Server Support (Windows 2012 - 2016) dealing with the following:

  • Active Directory

  • Exchange

  • Permissions

  • Group Policy

  • Managing and maintaining the servers (with third party support) – Windows Virtual Servers (VMWARE)

  • Cisco Firepower

  • Powershell

Telephony Support (Skype for Business and 8x8)

  • Creating user accounts

  • Creating and managing hunt and call groups within Skype for Business

  • Managing IVR / call menus and greetings

  • Changing team availability / opening hours

  • Liaising with telecoms providers when needed

Salary £27,000 plus excellent benefits