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Service Desk Lead

Location: Newcastle

Salary: £30,000 Plus Excellent Benefits

Job Type: Permanent

Job ID: 168735

Would you like the opportunity to join the IT team of one of the UK’s most innovative financial services providers?

This truly revolutionary, rapid growth high-tech company in Newcastle is looking for an IT Team Leader to run the IT Service Desk Team.

 

Reporting into the Head of Infrastructure and Security, your main responsibilities will be the day to day running of the IT Service Desk team, a role that provides plenty of variety, from project management to user support. This will be supported by an external IT services provider.

You’ll have IT support experience in a similar role and be ambitious, committed and results-oriented.


Your duties and responsibilities will include:

 

  • Liaising with third party providers:

  • Liaising with other departments within the business to ensure that all Services are supplied and SLA’s are met

  • Handling the management of Head office I.T. Projects including liaising with 3rd parties to implement

Your team will provide support across:

User Support (Windows 10, MAC IOS):

  • Supporting Head Office staff at all levels, ranging from adding printers to resolving software, hardware and wireless/network connectivity issues

  • Providing support to meeting room users and ensuring meeting room A/V equipment operational

  • Liaising with third party on patching of network ports and switches

  • Managing remote user VPN access

  • Managing and assigning IP addresses for other fixed-IP devices (Printers, Projectors, security cameras etc.)

Server Support (Windows 2012 - 2016) dealing with the following:

  • Active Directory

  • Exchange

  • Permissions

  • Group Policy

  • Managing and maintaining the servers (with third party support) – Windows Virtual Servers (VMWARE)

  • Cisco Firepower

  • Powershell

Telephony Support (Skype for Business and 8x8):

  • Creating user accounts

  • Creating and managing hunt and call groups within Skype for Business

  • Managing IVR / call menus and greetings

  • Changing team availability / opening hours

  • Liaising with telecoms providers when needed

This is a great opportunity to work for a Deloitte Technology Fast 500 EMEA, UK Fast 50 and two-time European Business of the Year company.


Candidates with a flexible approach and enthusiastic attitude are encouraged to apply as you will be judged on more than just qualifications and experience. If you think you’re right for the role, we’d love to hear from you!