Salary: £19,500 + Bonus
Job Type: Permanent
Job ID: 168730
Technical Support Advisor - £19,500 + Bonus + Benefits
Our client, a leading software company, are looking for a number of Technical Support Advisors to join their Newcastle customer support operation. In this role you will take calls from customers that need your support by triaging their call, running diagnostics, providing technical advice, and ensuring you deliver a positive outcome. You will also help customers to identify solutions and services that best meet their needs.
**This is currently a home-based role that will be reviewed in Q3 this year.
Take accountability for the customers situation, diagnosing problems and creating solutions.
Deliver world class customer experience on every calls.
Help customer to identity the solutions and services that best meet their needs
Build strong relationships with customers to be able to add value and understand their future needs
Working hard to understand any app updates and service updates to ensure you can always help your customers
Share best practice and knowledge with your team
Previous experience in a technical support role
Able to communicate complex information in simple terms
Able to empathise and see the customers point of view
Passionate customer experience
Able to work in a fast paced and challenging environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Self-motivated, ambitious and determined
Excellent communication skills at all levels
25 days holiday + Bank Holidays
Day off for your birthday
Key words: Technical Support, Customer Support, Customer Service Advisor, Customer Experience, Helpdesk, Triage, Diagnostics
Please apply immediately via the link…