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Customer Hub Advisor

Location: Sunderland

Salary: £20,500

Job Type: Permanent

Job ID: 168723

  • Want to build a career with an ambitious and innovative business with a strong commitment towards sustainability?  

  • Do you place value on quality and services that make life easier, quicker, and smarter than ever without compromising quality of life for future generations?

If you’ve answered yes to either of the questions above, then we may have the perfect opportunity for you!


We are looking for amazing people to join Ocado Retail at their brand-new Customer Hub in the newly regenerated Sunderland Riverside.


The Customer Hub Advisor will act as first point of customer contact through all channels of communication. This role is crucial in understanding Ocado’s (our client’s) customers better than anyone else and this is where your ability to solve new problems comes in to help change the way the world shops.


You will have at least 1 years’ experience within a customer service environment. This could be within any industry i.e. retail, hospitality, leisure or contact centre.  Full training will be provided on systems and processes for you to resolve customer queries by telephone, email, and social media channels.


What we can’t teach you is passion for customer service- that will be part of your DNA.

You will work on a 12-week shift rotation between the hours of 7am-8:30pm Monday – Sunday


In return you will receive a competitive basic salary of £20,500 and immediate benefits such as a holiday purchase scheme, life assurance, matched pension scheme, employee discounts at Ocado and M&S, income protection, enhanced parental pay, employee assistance programme, cycle to work scheme and many more. You will also be entitled to free private healthcare upon completion of a probationary period.


The Customer Hub team is a unique, diverse bunch of individuals who turn up ready to give their best each day and are excited to be part of Ocado Retail’s (our client’s) journey.


Are you ready to always be curious, challenge what’s possible and bring your best self to work? If so, apply today and a member of our team will be in touch!



About Ocado Retail


Ocado Retail is a market-leading joint venture between Marks & Spencer Group and Ocado Group. Their mission is to wow customers through an incredible combination of unbeatable range, effortless convenience, and fair values. Ocad0 is Ocado Retail’s commitment to sustainability. They’re committed to meeting the needs of customers without compromising quality of life for future generations. They do this by focusing o four core areas: food waste, carbon impact, packaging waste, and responsible impact.


Ocado Retail are an equal opportunities employer and make every effort to ensure all potential and existing employees, along with suppliers and customer, are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.


Every colleague feels like they truly belong at Ocado Retail and that they can wholeheartedly bring their best selves to work. Ocado Retail celebrates diversity and inclusion in all its forms, and as well as a female CEO, their mighty leadership team is 70% female, which is reflective of their customer base. Combined with their ethnicity data, they believe this makes them the most inclusive and diverse grocery business in the UK.