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Applications Analyst

Location: Newcastle

Salary: Upto £30,000 Plus fanstastic benefits

Job Type: Permanent

Job ID: 168693

NRG are recruiting for a national business headquartered in Newcastle and due to continued success are recruiting for an applications Analyst. This team is responsible for developing and maintaining various platforms within the business including HR, Finance, and payroll.

 

You will be responsible for the following:

 

  • Support and delivery of developments within the Finance, HR & Payroll systems

  • Take ownership of customer support incidents and requests and perform investigations and diagnosis through to resolution

  • Provision of accurate and timely incident resolution and service request management

  • Keep abreast of both current and emerging system capabilities within the corporate application environment

  • Engage with business areas to identity and deliver service and or system process improvement

  • Trouble shooting of customer application incidents and identify root cause of software problems

  • Liaison with 3rd party support partners and escalation of incidents / requests as appropriate

  • Management of user account access and engaging support desk 1st line support to ensure appropriate system access provision

  • Continuous maintenance of corporate on-premise solutions, ensuring patching and upgrade roadmaps are

  • Provision of ad-hoc Management Information and reporting across multiple business areas

  • Engagement within transformational project delivery team(s)

  • Adherence to test strategy to ensure quality of delivery and solution accuracy

 

Ideally you will have the following:

 

  • Proven experience in support and development of corporate applications

  • Ability to identify and promote continuous improvement opportunities

  • Ability to effectively liaise with application users to work through problems, gathering key information to aid with issue resolution

  • Ability to interpret application user requirements into tangible solutions

  • Ability to handle multiple tasks simultaneously

  • Strong problem solving skills and attention to detail

  • Ability to prioritise requests and incidents based upon risk, benefit, effort review

 

Salary Upto £30,000 plus fantastic benefits