After Sales Account Manager

After Sales Account Manager - £22,500 + Benefits

My client is looking to recruit engaging, enthusiastic and customer focused Account Manager to deliver world class service to their customers after they have taken delivery of their order. Your role is to become their point of contact moving forward, ensuring any technical needs, upgrades or queries are taken care of and they received a great after care experience.

In order to apply for this role, you will need to have a minimum of 3 years Bike Industry experience, combined with a high degree of bike mechanical/technical knowledge

Initially this will be a home-based role with the view to moving into their offices when they are able to do so.

Responsibilities:

• Making outbound calls to customers to build relationships post-dispatch

• Resolve any technical, maintenance & set up queries

• Become their point of contact moving forward

• Discuss upgrades

• Deal with inbound enquiries for new bikes

• Become a technical SME for other members of the business

About you:

• Minimum of 3 Years bike industry experience

• Excellent technical and mechanical knowledge

• Experience in customer service and or sales

• Excellent communication skills at all levels

• Proficient in Microsoft packages

• Experience in building and developing relationships internally and externally

Key words: Account Manager, Bike, Cycling, Mechanic, Sales, Customer Service, Aftersales, Post Sales, After Care

Salary: £22,500 + Benefits

Free onsite Parking

Please apply immediately via the link…

Matt Lazenb