After Sales Account Manager

After Sales Account Manager - £22,500 + Benefits

A rare opportunity to join a market leading and premium bicycle manufacturer that are looking to appoint a new After Sales Account Manager to support their global network of customers. Selling custom made bikes across the world, you will help to support the businesses long term growth stratagy by looking after their customers post delivery. As their dedicated Account Manager, you will ensure any technical needs, upgrades or queries are taken care of and they receive a great after care experience.

We are looking for someone that is engaging, enthusiastic and customer focused that can deliver world class customer experience.

In order to apply for this role, you will need to have a minimum of 3 years Bike Industry experience, combined with a high degree of bike mechanical/technical knowledge.

Great working hours - Monday to Friday 9am to 5.30pm

Responsibilities:

• Making calls to customers to build relationships post-dispatch

• Resolve any technical, maintenance & set up queries

• Become their point of contact moving forward

• Discuss upgrades

• Deal with inbound enquiries for new bikes

• Become a technical SME for other members of the business

About you:

• Minimum of 3 Years bike industry experience

• Excellent technical / mechanical knowledge

• Experience in customer service and or sales

• Excellent communication skills at all levels

• Proficient in Microsoft packages

• Experience in building and developing relationships internally and externally

Key words: Account Manager, Bike, Cycling, Mechanic, Sales, Customer Service, Aftersales, Post Sales, After Care

Salary: £22,500 + Benefits

Free onsite Parking

Please apply immediately via the link…

Matt Lazenb