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Customer Service Representative

Location: Newcastle

Salary: £19,000 - £22,000

Job Type: Permanent

Job ID: 168632

Customer Service Representative – Newcastle - £19,000 - £22,000 + Bonus

 

Office based role! Covid security measures in place which includes weekly testing for all employees!

 

Starting salary of £19,000 with the opportunity to increase this up to £22,000 based on your performance in the role.

 

greenbean are working with a global company who are rapidly expanding their New Centre of Excellence in Newcastle. This is a fantastic opportunity to join a market leading business that offer genuine career development!

 

We require a number of individuals who are real team players and put customers at the heart of everything they do.

 

What you will be doing...!

 

· You’ll be helping customers calling in with general customer service enquiries and questions about their accounts.

 

· You will also be making outbound calls to provide customers with updates on any on-going queries.

 

· Delivering world class customer service on every call!

 

To be successful in this role you must....!

 

· Have experience in providing excellent customer service and be genuinely passionate about customer satisfaction.

 

· Good IT skills as you’ll be handling customer information and updating databases

 

· Able to work in a fast paced and challenging environment

 

· Excellent communication skills

 

Shift pattern

 

Various shift patterns available

 

Benefits

 

· 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service.

 

· Career Progression (performance based), with a business that is rapidly growing

 

· Free Fruit, Tea, Coffee, Hot Chocolate.

 

· Health Insurance

 

· Pension

 

· Free parking

 

· Perk box discounts

 

· Employee alarm discount programme (after completion of probation)

 

· Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court).

 

· Free bike hire.

 

· Dedicated transportation to nearest Metro station.

 

· Discount on regular buses.

 

· Discounts at local restaurants, attractions, and retail outlets.

 

Please apply immediately via the link…