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Service Desk Engineer

Location: Middlesbrough

Salary: £18,000 - £22,000

Job Type: Permanent

Job ID: 168579

NRG are working with an IT Service Provider based in Middlesbrough looking for a Service Desk Analyst to join an expanding team. This is a fantastic opportunity for an enthusiastic, driven and confident individual to join the business at an exciting time.


Based at Head Office in Middlesbrough, you will be responsible for:

  • Providing remote/onsite IT support for hardware and software issues to SLA’s

  • Effective ticket management

  • Delivering exceptional customer service


Required Skills/Experience:

  • Experience working in a busy IT service desk environment

  • Experience working with Office 365 and Sharepoint

  • Telecoms experience (Panasonic, 3CX)

  • Excellent communication skills

  • Confident in a customer-facing environment

  • Full UK driving license


This is an office-based role so candidates must live a commutable distance to HQ in Middlesbrough.

Salary up to £22,000 + bonus + paid overtime