Job Type: Permanent
Job ID: 168542
We are recruiting for our client based in Newcastle fluent German and English Support Specialists. The role will be home-based initially with a view to being in the office when restrictions allow.
If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in their ongoing success, then they want to hear from you.
Duties of Support Specialist:
Consistently provide solutions to their German and English customers and deliver an exceptional customer experience with every interaction.
Support both German and English contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.
Act with autonomy and creativity to delight and astound customers with knowledge and passion for their products.
Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.