German Player Support Specialist

We are recruiting for our client based in Newcastle fluent German and English Support Specialists. The role will be home-based initially with a view to being in the office when restrictions allow.

If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in their ongoing success, then they want to hear from you.

Duties of Support Specialist:

• Consistently provide solutions to their German and English customers and deliver an exceptional customer experience with every interaction.

• Support both German and English contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.

• Act with autonomy and creativity to delight and astound customers with knowledge and passion for their products.

• Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.