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Customer Contact Manager

Location: Ashington

Salary: £42521

Job Type: Permanent

Job ID: 168508

We have an exciting opportunity to join our client in the Social Housing industry as Customer Contact Manager.

The role of Customer Contact Manager requires a dynamic and decisive manager who can work at pace, balance competing demands, support transformational change and inspire people to be the best they can.

You will be skilled and confident in managing a team of front-line advisors who provide the gateway to their services. You will have a track record in deploying approaches that continue to attract, retain, and support a team who feel confident, competent, and valued to do their job.  You will have the drive and determination to place customers at the forefront of everything you do.

Are you the person that can help take their front-line services to the next level of customer excellence?  To be awesome in this job, you’ll have a strong, demonstrable record of achievement in a customer centric environment.  You’ll have an excellent track record in managing and motivating people and achieving great results.  A passion for people and your determination to support the development of customer centric services in new and innovative ways. 

Attracts a salary of £42,521, in addition to a car allowance

37 hours per week, Monday to Friday, overseeing delivery of critical front-line services 24/7, 365 days per year