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Customer Service - VNA

Location: North Tyneside

Salary: £8.72 per hour

Job Type: Temporary

Job ID: 168433

New year, New role!

 

Temporary ongoing roles. January 2021 starts

Fulltime hours

 

 

About The Role

To undertake various duties within the Data Projects team, providing telephone cover for queries for internal and external customers. Producing and sending dedicated reporting and managing projects end to end.

 

Key Responsibilities

  • Phone out appointment/emergency work to Data Collectors within 30 minutes of receipt and ensure that all work chased back within the company SLA’s.

  • Manage projects end-to-end, preparing detail reports as required.

  • Undertaking investigations relating to operational issues affecting the performance of the projects and workloads that we support and control.

  • An aptitude for investigating and problem solving and providing customers regular feedback.

  • Gather/collate/submit all management information and invoicing to all relevant departments.

 

If you have great Customer Service experience along with good IT skills, including Excel, get in touch for more information