CUSTOMER SERVICE ADVISOR – GERMAN

#BETHECHANGE! greenbean are working on a hugely exciting new role, we are looking for several customer service agents who can speak German. (Please note this role will be home working until Summer 2021).

If you have a passion for customer service, building relationships and a natural ability to problem solve then this is the role for you.

Our client Empowers Passionate People. You will act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services.

Essential Job Experience:

• 2-3 years of experience in a customer service environment (e.g. travel, retail, customer service)

Essential Job Skills:

• Strong Customer Service and relationship building skills

• Excellent communication skills - The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner

• Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.

• Planning, organizational, time management and negotiation skills

• Attention to detail, able to document details of issues clearly in a concise understandable manner

• Excellent spoken and written English with a second language would be an advantage (German)

Technical Skills:

• Intermediate to Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook

• Experience with and working knowledge of accounting system

• Knowledge of working with a complex CRM database preferred